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A 'big-picture’ evaluation of the continually evolving implications of the crisis on customer service teams globally. Read on to uncover some ‘live’ insight into the developing situation and understand what the general sentiment is amongst your people concerning productivity, motivation, job security and more. 


59% of agents felt as though they are as productive as before the crisis


73% of agents told us that Covid-19 has affected contact reasons


More than one third of agents are concerned about losing their jobs